Starry Night Support

Search KnowledgeBase

KnowledgeBase

Main

Simulation Curriculum Corporation's Profile

Name

Simulation Curriculum Corporation

Email

pbraganca@simulationcurriculum.com

Articles (176 in total )

How do I see the phases of the moon?

I have downloaded the latest comet/asteroid/satellite files, but some of the objects in this file don't show up in Starry Night.

Jupiter's great red spot doesn't appear to be in the correct position. Is there someway to reposition it?

The "Update Comets/Asteroids/Satellites" option is not working properly.

The "Weekly Sky Events" section of SkyGuide is outdated, even after I do the online update (Windows only)

When I view the solar system from above the sun by selecting Outer Solar System from the Favourites menu, why don't the orbits of Pluto and Neptune overlap?

Where can I get orbital elements for new objects I want to add using the Orbit Editor?

Why can't I find Halley's Comet at the Battle of Hastings?

Why doesn't the location of the International Space Station match what I see in the sky?

Can I get Starry Night to show dates in the European format?

Can I get Starry Night to show the time using the 24-hour clock?

How do I create my own photorealistic horizon?

Can I run Starry Night on a network?

I change the horizon to another landscape but then when I start Starry Night again I still get the old one.

How do I install Starry Night?

I already have a previous Starry Night product on my computer. Do I need to remove them before I install Starry Night?

I'm upgrading from version 4/5 to version 6.0 of the same product. Do I need to remove it before installing the new version of Starry Night?

The installation seemed to go OK. How do I run the program?

When I try to start the program I get a message which says "There may be a problem with your data folder". What can i do? (windows only)

Starry Night Spotlight Plugin for Mac OS 10.4 (Tiger)

Starry Night 5.8 Update - Frequently Asked Questions

How do I find my birth sign?

How do I follow the sun's path through the Zodiac over the course of a year?

The sun appears to be in the wrong Zodiac constellation on a given date.

Can I add a satellite around Mars or other planets/moons?

How accurate are the positions of the planets and moons in Starry Night?

How do I add my own objects?

How do I add an image from the Digitized Sky Survey (or somewhere else) to Starry Night?

Sometimes the "Digitized Sky Survey" option in the menu is greyed out. Why?

The Internet features in Starry Night only work the first time that I use them. After this, nothing happens. Why?

When I choose "Online Info" for an object in Starry Night, it opens using Internet Explorer. How do I get it to use Netscape?

Dimming the Starry Night display for night time use (Mac only)

Do I need any extra hardware to control my telescope?

How do I add an outline for my telescope or CCD to my screen and printouts?

I installed Telescope Support (ASCOM) but it still says no telescope plug-in is installed? (Windows)

Can I control telescopes with Starry Night Enthusiast?

Starry Night Education FAQ

What telescopes can I control with Starry Night Pro?

Planets appear black in my Starry Night Digital Download version 6 after upgrading from Digital Download version 5

What changes were made from 6.2.1 to 6.2.3?

What are some of the new features in Starry Night Pro Plus 5? Why should I upgrade?

Using the Starry Night Knowledge Base Help System

What are some of the new features in Pro 5? Why should I upgrade?

I own Starry Night Pro Plus, can I upgrade to Astrophoto Suite?

When I choose "Connect" from the Telescope menu, I get an error message about the COM port.

Can I use my old Starry Night Pro version 5 databases in Starry Night Pro 6?

How do I make my own databases?

What additional databases can I add?

Do the sunrise/sunset times account for the refraction of light due to the earth's atmosphere?

Does Starry Night use the Gregorian or Julian calendar for old dates?

How do I find my Time Zone?

How do I find the time and date of eclipses and other events?

How does Daylight Savings Time work in Starry Night?

Starry Night doesn’t display the correct time when I start up. How do I fix this?

The correct time is shown when I start Starry Night, but the sun rises and sets at the wrong time. How do I fix this?

When I view from off the Earth, the time reads "UT". What does this mean?

Why is 1700 A.D. a leap year in Starry Night?

Configuring your joystick for spaceship mode

I get an error message when I try to run Starry Night.

I've tried everything and I can't get Starry Night to work? (windows)

Do i need to install the BlueStar drivers from the CD?

Can I use my Argo Navis with BlueStar?

I've lost my Starry Night BlueStar manual.

BlueStar Installation Tutorial

Starry Night runs very slowly on my computer.

The installation seemed to go OK. How do I run the program?

What are the system requirements for Starry Night?

When I click on a saved Starry Night File (SNF), Deep Space Explorer comes up instead of Starry Night. How do i make it so Starry Night opens my saved files?

When I exit Starry Night, the following error message pops up: "Unhandled Exception c0000005 at Address 005abe4f" (Windows only).

Can I print images in colour?

Can I print star charts showing the whole sky (180 degrees)? How can I do this.

How do I print star charts?

Neither the "Export as Image" feature nor the "Make Movie" feature do anything. What's wrong?

Why do the movies I made with Starry Night have distorted colors when I play them back?

Do you still support SETI?

I am trying to install QuickTime, and it asks me to enter a registration number. Why doesn't my Starry Night registration number work?

I get an error message when I try to install QuickTime.

The buttons and sliders are missing from Starry Night?

What is QuickTime and why do I need it?

When I install QuickTime, what type of installation should I choose?

Where do I get it and how do I install it?

How do I enter my home coordinates? It doesn't seem to work.

How do I go to a star or Galaxy?

How do I go to Mars or another planet?

How do I open Starry Night so that it is facing in a direction other than south?

How do I remove the feet or spacesuit in Starry Night?

I have tried changing my home location, but everytime I restart the program, it reverts to the old location. How do I change my home location?

My city is not in the list of cities in Starry Night’s location window, and I don’t know my latitude and longitude. Where can I find this information?

Every time I start Starry Night, I'm asked for the registration number.

How do I register my copy of Starry Night?

How do I update my registration information?

I want to move my copy of Starry Night to a new computer. How do I retrieve my registration number?

Where do I find my registration number for the program?

Do I need an OpenGL graphics card to run Starry Night?

How do i find out if I have an OpenGL video card?

How do I upgrade my graphics card video driver?

I don't know what video card I have?

I have an OpenGL card but things are still choppy. How do I improve performance?

I have an S3 or SIS card and OpenGL does not work?

I'm getting an error message when I turn OpenGL on. What should I do? (version 5 only)

The planets look like black sphere's when OpenGL is enabled.

The tooltips help feature does not work properly (Windows only)

What can I do if images in Starry Night look too dark or bleached out?

What differences can I expect if I run Starry Night on an OpenGL compatible graphics card?

What do the various OpenGL options in the Preferences window mean?

What is OpenGL?

When I turn on object labels, such as star labels, they tend to flicker or flash on and off?

Are there any other support resources?

My questions aren't answered in the manual or this FAQ. Who can I contact?

Are the DVD's compatible with my Region/Zone?

Are updates free to owners of an earlier version of Starry Night?

How do I find out if I have the latest version of Starry Night?

I own an earlier version of Starry Night. Can I upgrade to Starry Night version 6?

What changes were made from 5.0.0 to 5.0.1?

What changes were made from 5.0.1 to 5.0.5?

How can I set up my e-mail account to place messages from the Discussion List in a special folder?

How do I change my e-mail preferences to receive messages over the web or in a digest format?

How do I download files that have been posted by Discussion List members?

How do I post messages to the Discussion List?

How do I unsubscribe from the Discussion List?

Is there a moderator for the Discussion List?

Is there an archive of previous messages?

What is a Yahoo! ID? Why do I need one?

Can I add recently discovered planets around stars other than our sun?

How do I search for stars in the various star catalogs?

When I zoom far away from the earth, the stars all appear to group together in a ball around the sun. Is this the Miky Way?

Where does the star data in Starry Night come from?

Why aren't the movies I made with Starry Night smooth when I play them back?

Adding Asteroids

Adding Comets

Adding Satellites

Entering Orbital Elements

How do I update my Comets, Asteroids or Satellites?

Using the Orbit Editor

Do you have a product comparison chart?

I’m not sure if I need Starry Night Enthusiast or Starry Night Pro 6?

Starry Night Pro Plus 5 and NGC-IC Images

What is Deep Space Explorer and how is it different?

How do I find out if there is a retailer that carries your products near me?

What is your return policy?

I have lost or can't find my registration number.

Where do I find information on purchasing an Upgrade?

Starry Night Version 5.7 Guide to New Features

I can't connect to my Orion Atlas or Sirius Mount using Starry Night.

I downloaded the 5.8 update but it still says version 5.0.5 or 5.7?

Starry Night 6 now supports 3DS Models

On Pro Plus 5, the features on Mars don't correspond with the information in the HUD

Can I control telescopes with Starry Night Digital Download?

Why doesn't my registration number work?

I want to move my copy of Starry Night Digital Download to a new computer. How do I retrieve my registration number?

I am trying to install QuickTime, and it asks me to enter a registration number. Why doesn't my Starry Night registration number work?

Can I download the 5.8 update as a single standalone file?

Cannot run Starry Night from a non-administrator account or the SkyGuide pane does not appear when running Starry Night with a non-administrator account

Starry Night Plugin SDK

I have CSAP 5.0.0 and the SkyGuide links don't work (Mac only)

How does MaxIm DL Lite compare to MaxIm DL and MaxDSLR?

Can I connect a USB webcam to Bluestar?

You have successfully installed the drivers and paired your BlueStar to your computer, but are still having trouble connecting and communicating with your telescope.

My telescope control software doesn't list the COM port number BlueStar is connected to.

I can't "pair" the BlueStar adapter with my computer.

I don't see BlueStar in the list of devices in Bluetooth Setup Assistant.

Once I connect BlueStar I don't see it in the list of devices in my telescope control program.

Why is each student asked to register the product?

New features and fixes in version 5.8

Product Manuals

My Bluestar connection link drops or I have to pair the device often.

Starry Night Deutsch 5.8 Update

How to make suggestions and report bugs

What cameras does MaxIm Dl Lite support?

After updating to 6.0.4 I see a large black area around the Sun

BlueStar device RJ11 pinout

Can't slew to Messier or "M" objects (Mac only)

Windows Vista and Starry Night

Windows 7 and Starry Night College

Windows reports that StarryNightCollege6.exe is not a "valid Win32 application"

" Starry Night has encountered a problem and needs to close" or "Starry Night application has stopped working"

Search

Glossary

Saved Articles

© 2009 Simulation Curriculum Corp. All rights reserved.